Tenant Consultations

We want your views to help shape the services we deliver.

Live consultations:

Review of the Scottish Housing Charter

The Scottish Government are carrying out the second review of the Scottish Social Housing Charter and will be holding a series of virtual consultation events between 21st June and 15th July, hosted on their behalf by the Tenants Information Service and the Tenant Participation Advisory Service.

These events complement a formal consultation on the Charter which will be launched on 17th of June with a closing date of 9th September.

The review will cover two broad areas:

1. The Charter document itself to ensure that it is up to date and remains focussed on outcomes that matter to tenants and other customers of social landlords

2. What the Charter is achieving in delivering improved outcomes and standards for tenants and other customers and the effect it is having on the quality and value of the services social landlords provide.

The Scottish Government wants to hear about your experiences since the Charter was last reviewed in 2017 and invites you to get involved in reviewing the Charter.

At the events we will discuss; the impact of the current Charter, the current outcomes and standards, and whether anything needs to be changed or added.

We would be very grateful if you could consider responding to the formal consultation when it is launched on 17th June.

Social Housing Charter Review 2021



Past consultation feedback:

Thank you to those who have participated in our consultations, we really value your input and views on how we run our services.

Please click the following links to find out more about our rent consultations for 2021. The consultation period was from December 2020 to January 2021 and the response was used to inform our Board's decision-making on Rent and Service levels for 2021/22.

Albyn reached out to tenants via text message with a survey to complete.