You can be involved with us as much or a little as you like. If you don’t want to be involved, that’s fine. But our aim is to make sure that anyone from our communities who would like to have a say about what we do and how we do it can do so when they want to, so that you can influence changes and improvements to the services we provide.
You can be involved with us as much or a little as you like. If you don’t want to be involved, that’s fine. But our aim is to make sure that anyone from our communities who would like to have a say about what we do and how we do it can do so when they want to, so that you can influence changes and improvements to the services we provide.
If we are changing anything to do with how your tenancy is managed, or to do with how we maintain or improve the home you live in, we will ask for your views. Depending on how much time you have and how much you want to contribute, you can be part of a regular group, or you can just call us or fill in feedback forms, or contact us on particular issues you are interested in. We will also send out a regular newsletter and information and keep our website up to date so that you can always find out what is going on.
We have developed a number of ways for you to be involved. These include the following.
- Joining tenants’ or residents’ groups
- Joining registered tenant organisations
- Attending meetings
- Registering an interest in a particular issue
- Taking part in area forums
- Filling in questionnaires
- Taking part in our resident satisfaction surveys
A list of our existing groups can be found here
For more details, phone our Community Involvement Team on 01349 855972 or 01349 855976
Recipe Ideas
Do you have a recipe idea to share with the Albyn housing community? Head along to our online submission form and submit your recipe. If you have a photo of the final article then that's fantastic!
The report is attached here: Annual Customer Feedback Report for 2018 19 Detailed information on feedback received throughout the year is provided in our quarterly reports. These include action plans and deadlines for making service improvements for each quarter. The reports are available in our Feedback Section at this LINK.
How many complaints have we had? 6 complaints were received between 1 January and 31 March 2019. Stage 1 complaints 5 of these complaints fell within the first stage of the complaints process (frontline resolution). All 5 were dealt with before the end of the period. Of the 5 closed complaints, 4 were resolved within […]
How many complaints have we had? 12 complaints were received between 1 October and 31 December 2018. Stage 1 complaints 10 of these complaints fell within the first stage of the complaints process (frontline resolution). 9 were dealt with before the end of the period. 1 complaint remains open. Of the 9 closed complaints, all […]
Friday 9 November 2018 How many complaints have we had? 11 complaints were received between 1 July to 30 September 2018. Stage 1 complaints 5 of these complaints fell within the first stage of the complaints process (frontline resolution). All 5 of the complaints were dealt with before the end of the period. Of the 5 […]
Monday 16 July 2018 How many complaints have we had? 15 complaints were received between 1 April and 30 June 2018. Stage 1 complaints 9 of these complaints fell within the first stage of the complaints process (frontline resolution). All 9 of the complaints were dealt with before the end of the period. Of the 9 closed complaints, […]
Wednesday 30 May 2018 The report is attached here: Annual Customer Feedback Report 2017/18 Detailed information on feedback received throughout the year is provided in our quarterly reports. These include action plans and deadlines for making service improvements for each quarter. The reports are available in our Feedback Section at this LINK.
Monday 16 April 2018 How many complaints have we had? 24 complaints were received between 1 January to 31 March 2018. Stage 1 complaints 13 of these complaints fell within the first stage of the complaints process (frontline resolution). All 13 of the complaints were dealt with before the end of the period. Of the […]
Friday 12 January 2018 How many complaints have we had? 17 complaints were received between 1 October to 31 December 2017. Stage 1 complaints 14 of these complaints fell within the first stage of the complaints process (frontline resolution). All 14 of the complaints were dealt with before the end of the period. Of the 14 […]
Wednesday 11 October 2017 How many complaints have we had? 18 complaints were received between 1 July to 30 September 2017. Stage 1 complaints 15 of these complaints fell within the first stage of the complaints process (frontline resolution). All 15 of the complaints were dealt with before the end of the period. Of the 15 […]
Tuesday 18 July 2017 How many complaints have we had? 10 complaints were received between 1 April to 30 June 2017. Stage 1 complaints 9 of these complaints fell within the first stage of the complaints process (frontline resolution). 9 of the complaints were dealt with before the end of the period. Of the 9 closed […]