Tenants! Have your say
Our Performance Monitoring group will be beginning their next project beginning in October.
Performance Monitoring, also known as Scrutiny, offers tenants the chance to to examine a landlord’s services and standards, including their delivery in accordance with these standards & make recommendations for service improvements. The proposed topic for the upcoming project is to review how Albyn manage void properties.
A property is void when there is no current tenant. Whilst the property is void, the organisation cannot collect a rental income and this can have an impact on the quality of service Albyn can deliver. Effective void management will help ensure that Albyn are meeting the needs of the applicants who are on the Highland Housing Register (HHR).
If you want to learn more about getting involved contact Communities Assistant, Anne Mackay
Email: anne.mackay@albynhousing.org.uk or Call: 07894 568 185
You can review the report outcomes from the previous performance monitoring project which was on New Build Lettings; Performance Monitoring Report (Scrutiny) New Build Letting