Tenant Charter Report 2021
20 October 2021
Albyn Housing Society have published the Tenant Charter Report for 2021.
This report is a requirement of the Scottish Social Housing Charter which sets the standards and outcomes that all Housing Associations should aim to achieve.
The style, layout, and content of this report were decided by Tenants, and we hope that you find it interesting and informative. The focus group of Tenants chose to compare our satisfaction rates with those of The Highland Council and the Scottish average for 2020/21, where possible. Please note that a few of the satisfaction rates for Albyn Housing are the same as 2018/19 as we have not carried out a full Customer Satisfaction Survey since then. However, we are currently carrying out an all-tenant survey.
We would like to say THANK YOU VERY MUCH to all the Tenants who have been involved with designing this report. We are extremely grateful for your help!
The Charter will be sent via post and digital means to all our tenants by the end of October, along with a feedback form about the usefulness of the information in the report, its design, and getting involved next year.