Storm Floris: High Call Volume

Amber and Yellow wind warnings have been in force as Storm Floris brought unseasonably strong winds.
We have experienced a higher than usual call volume, and our teams are working very hard to manage reported storm damage. We understand the importance of reliable communication, and we apologise if you have struggled to get through to us over the last 24 hours.

If you experience any damage to your property, please contact us on our usual number 0300 323 0990. This number can be used outside normal office hours if the damage makes your home insecure, for example:

• Broken windows or damaged door/door locks.
• Where there is danger to life and limb
• Where repair is necessary to prevent further damage, for example flooding, burst pipes or serious roof leaks.
• Where there is a complete loss of heat or power supply to your home, excluding area wide power cuts.

We kindly ask for your patience and understanding as our call handlers strive to assist everyone as efficiently as possible.