We hope you never experience problems paying your rent but if you do it’s really important that you let us know straight away as we may be able to help.

In order to ensure good practise in debt prevention and recovery, we have detailed the procedures in place that allow staff to deliver the objectives of this policy.

The key objectives of this policy are:

• To prevent and minimise debts
• To sustain tenancies where possible
• To be clear and simple to implement

You can read our policy here.