CONTACT US
 
  • Careers
  • News
  • CONTACT US
Albyn Housing
  • About Us
      • News
      • Library
      • About Albyn Housing
      • Our Offices
      • Who we work with
      • Performance
      • Procurement
      • Compliments and complaints
      • Community fund
      • Board and management
      • Our Teams
      • Board Members
      • Leadership Team
      • Get involved
      • Tenant Consultations
      • Scottish housing regulator report
      • Board minutes
      • Access to information
    • Close
  • My Home
      • How do I apply
      • How we rent homes
      • How we rent homes in Caithness
      • Housing options
      • Tenants’ Handbook
      • My rights and responsibilities
      • My rent
      • Report a repair
      • Pay online today
      • Other ways to pay
      • I’m a new tenant
      • Changes to my tenancy
      • Ending my tenancy
      • Our repairs service
      • Adaptations
      • Homelessness advice
      • Anti-social behaviour
      • Home Advice
      • Damp and Mould
      • Fire safety
      • Gas safety
      • Asbestos
      • Bogus callers and rogue traders
      • Online safety
      • Money lenders
      • Domestic abuse
    • Close
  • Ways we can help
      • Eat well
      • Tenancy support
      • Mental Health and Wellbeing
      • Tenant Roadshow
      • Anti-social behaviour
      • Get Involved
      • Community fund
      • Help with Cost of Living
      • Welfare advice
      • Help with money
      • Fuel and energy advice
      • Citizens Advice Bureau
      • Gambling Support Services
    • Close
  • Property Search
  • Careers
  • News

Raise a complaint

We're glad that you are happy with us!

Customer Feedback Received October to December 2016

Tuesday 10 January 2017

How many complaints have we had?
11 complaints were received between 1 October and 31 December 2016.

Stage 1 complaints
7 of these complaints fell within the first stage of the complaints process (frontline resolution).   All the complaints were dealt with before the end of the period.  Of the 7 closed complaints, 6 were resolved within the timeframe. 1 complaint was equality-related.  Of the 7 closed, 3 were fully upheld, 2 were partially upheld and 2 were not upheld.

Stage 2 complaints
4 complaints were dealt with at Stage 2 of the complaints process because they required detailed investigation. 3 of the complaints were closed within the timeframe allowed.  None of the complaints received was equality-related. Of the 3 closed, none was fully upheld, 1 was partially upheld, and 2 were not upheld.

The full report can be found here: Customer Feedback Report October to December 2016

North / Head Office
98-104 High street
Invergordon
IV18 0DL

Albyn Housing Society Ltd, Scottish Charity No. SC027123. Registered under the Co-operative and Community Benefit Societies Act 2014 - 1776RS, and with the Scottish Housing Regulator, number 64

South Office
68 MacLennan Crescent
Inverness
IV3 8DN
Office Opening Times
Mon-Fri 9am - 5pm
Check Dates of Interest for planned closures.


Tenant lo-call number
0300 323 0990

Email
office@albynhousing.org.uk

  • Accessibility
  • Sitemap
  • Terms
  • Cookie
  • Privacy Notice
  • External Links
Designed and built by
© Albyn Housing Association 2025

South Team

North Team