CONTACT US
 
  • Careers
  • News
  • CONTACT US
Albyn Housing
  • About Us
      • News
      • Library
      • About Albyn Housing
      • Our Offices
      • Who we work with
      • Performance
      • Procurement
      • Compliments and complaints
      • Community fund
      • Board and management
      • Our Teams
      • Board Members
      • Leadership Team
      • Get involved
      • Tenant Consultations
      • Scottish housing regulator report
      • Board minutes
      • Access to information
    • Close
  • My Home
      • How do I apply
      • How we rent homes
      • How we rent homes in Caithness
      • Housing options
      • Tenants’ Handbook
      • My rights and responsibilities
      • My rent
      • Report a repair
      • Pay online today
      • Other ways to pay
      • I’m a new tenant
      • Changes to my tenancy
      • Ending my tenancy
      • Our repairs service
      • Adaptations
      • Homelessness advice
      • Anti-social behaviour
      • Home Advice
      • Damp and Mould
      • Fire safety
      • Gas safety
      • Asbestos
      • Bogus callers and rogue traders
      • Online safety
      • Money lenders
      • Domestic abuse
    • Close
  • Ways we can help
      • Eat well
      • Tenancy support
      • Mental Health and Wellbeing
      • Tenant Roadshow
      • Anti-social behaviour
      • Get Involved
      • Community fund
      • Help with Cost of Living
      • Welfare advice
      • Help with money
      • Fuel and energy advice
      • Citizens Advice Bureau
      • Gambling Support Services
    • Close
  • Property Search
  • Careers
  • News

Raise a complaint

We're glad that you are happy with us!

Complaints received between 1 January and 31 March 2014

Tuesday 29 April 2014

23 complaints were received between 1 January and 31 March.   17 of these complaints fell within the first stage of the complaints process (frontline resolution) and all of these were dealt with and closed within the period.  8 complaints were escalated to Stage 2 of the complaints process because they required detailed investigation.

Of the 18 complaints resolved (11 at Stage 1 and 7 at Stage 2), 2 complaints were fully upheld, 5 were partially upheld, and 11 were not upheld.

The full report also contains information on the outcome of the complaints which were referred to the Scottish Public Services Ombudsman.

The full report is attached here: Report on complaints received between 1 January and 31 March 2014

North / Head Office
98-104 High street
Invergordon
IV18 0DL

Albyn Housing Society Ltd, Scottish Charity No. SC027123. Registered under the Co-operative and Community Benefit Societies Act 2014 - 1776RS, and with the Scottish Housing Regulator, number 64

South Office
68 MacLennan Crescent
Inverness
IV3 8DN
Office Opening Times
Mon-Fri 9am - 5pm
Check Dates of Interest for planned closures.


Tenant lo-call number
0300 323 0990

Email
office@albynhousing.org.uk

  • Accessibility
  • Sitemap
  • Terms
  • Cookie
  • Privacy Notice
  • External Links
Designed and built by
© Albyn Housing Association 2025

South Team

North Team