Cold weather precautions

You will be aware of the drop in temperatures and the need to stay safe.

During this period of bad weather we have advised our staff to work from home where possible, there should be no disruption to our phone lines and you can still contact us by calling 0300 323 0990 or emailing 

During this colder months our focus during this cold spell will be to support tenants by making telephone calls to those in our most vulnerable categories. We have pulled together some helpful information to assist you:

Albyn funds: Albyn have a number of different funds which we have put in place in order to support our tenants who require a little extra help. This extreme weather may impact your household costs, please get in touch if you would like to learn more about how these funds can help. Please ring our main office number 0300 323 0990 to ask for more information or email

Preventing Burst Pipes – When the temperature is below freezing your pipes are at higher risk of freezing which can lead to burst pipes and flooding – we’ve put together some tips to help you avoid this – Preventing Burst Pipes

Damp and mould – Damp and mould is more likely to appear at this time of year, it’s important that you report any issues to us so that we can work together to resolve the underlying issues. Read more about different types of mould and our process. Damp and Mould Leaflet

Ready.Scot have put together some advice on what to do in extreme weather: Protect your home against snow and ice (

Highland Council key information pages:

If you experience any issues related to your oil or gas heating, you can contact Heatcare Oil and Gas directly to report the issue you are experiencing on 01343 842042.