Compliments and complaints
Good or bad, we love hearing from you!
We want to hear from you if you think we have gone the extra mile to help you. Our staff take pride in their work and love getting positive feedback. If you have received great service from our staff or contractors, then tell us!
At Albyn Housing we do all we can deliver our services right first time, but we know sometimes that’s not the case. We are committed to continuous improvement of the services that we provide to our tenants. If we don’t get things right the first time, we will listen to you and learn from our mistakes to stop them from happening again. If you are unhappy with the services we provide to you then let us know.
Our complaints policy follows the Scottish Public Service Ombudsman complaint handling model.
How do I make a complaint?
Albyn’s COVID-19 Route Map
(Letter mailed to tenants week commencing 19 April 2021.) Dear Tenants, As you will be aware, the coronavirus lockdown conditions will be eased in Scotland…