Complaints received between 1 July and 30 September 2013
Tuesday 29 October 2013
33 complaints were received between 1 July and 30 September.
Of those 30 complaints resolved (27 at Stage 1 and 3 at Stage 2), 9 complaints were upheld and 5 were partially upheld, meaning that 16 were not upheld.
In addition to the 3 outstanding complaints from the period, there is 1 further first stage complaint that remains open. Work continues on this complaint, which relates to an issue with the heating system in Aviemore.
Information on what the complaints were about, whether they were upheld, and what we learnt from them is attached