Housing Assistant (Fixed Term)

About the Role
Albyn Housing Society is looking for an enthusiastic, dedicated and knowledgeable Housing Assistant to provide a high level of front-line customer services in all aspects of our day-to-day operation.

You will be required to provide tenants with accurate information about account balances, advise on payment options and benefit claim requirements as well as discuss and agree straight forward repayment proposals for housing debts.

Your role will involve processing any account adjustments of tenant rent payments, Allpay payments, benefit awards and third-party deductions for housing costs to relevant accounts and ensure tenancy account records are updated.

This hybrid position offers a mix of office and remote working, along with site visits across the Highlands.

We’re looking for someone who:

• Is able to plan, prioritise and manage their time, workload and competing demands to exceed targets and meet deadlines;
• Is self-motivated with a confident, positive and helpful outlook and be adaptative to change;
• Can demonstrate excellent communication and interpersonal skills – with the ability to adapt communication, both written and verbal dependent on purpose and needs of the audience;
• Demonstrates a professional approach and model behaviours to ensure customers and colleagues are valued and their needs are responded to appropriately;
• Has experience of working in administration in a customer focused environment and resolving customer queries at the first point of contact;
• Has experience of dealing with challenging situations with resilience, flexibility and confidence in an appropriate manner.

About Albyn Housing Society
Albyn Housing Society is a passionate organisation with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. As a Housing Assistant, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants. 

What we are Offering:
We value our employees and offer many benefits including but not limited to:

• Hybrid working – ‘Hub, Home & Roam’
• Enhanced annual leave entitlement
• Development and training opportunities
• Flexible working hours
• Day one sick pay
• Employee benefit discount scheme
• Company pension scheme
• Access to an employee assistance program available 24/7
• Family friendly policies