Tenant Charter Report 2023
This report is a requirement of the Scottish Social Housing Charter which sets the standards and outcomes that all Housing Associations should aim to achieve.
The style, layout, and content of this report was decided by Tenants, and we hope that you find it interesting and informative.
The tenants have chosen to compare our satisfaction rates with only the Scottish average for 2022/23, as they feels that it is unfair to compare Albyn to any other housing provider this year. Where we have levels of satisfaction produced in the 22/23 years these will be compared with the Scottish average, but where we have only statistics obtained in the previous years, they will not be included. We will show comparisons next year once a Customer satisfaction survey has taken place.
We would like to say THANK YOU VERY MUCH to all of the Tenants who have been involved with designing this report, we are extremely grateful for your help.
If you would like to be involved in designing the Tenant Charter report for 2024, or you have any comments to make, or require more information, then please get in touch with Anne Mackay on 07894 568185 or email firstname.lastname@example.org
The Charter will be sent via post and digital means to all our tenants, along with a feedback form about the usefulness of the information in the report, its design, and getting involved next year.