Rented Properties

Our Customer Services staff are split into North and South teams. Please contact them as follows:

If you live in the North (areas north of, but not including, Inverness) please call our lo-call number: 0300 323 0990

If you live in the South (areas south of, and including, Inverness) please call our lo-call number: 0300 323 0991

If you are unsure which area you live in, please use the postcode look up function below, or click on the map to find out which team to contact.

Further contact information is contained on the menus to the left for the two teams who both cover the following work:

  • Allocation of properties: the maintenance of the housing lists, giving advice and information to applicants and allocating houses
  • Housing management: any issues to do with your tenancy (rent payments, arrears, neighbour complaints, parking, gardens, sub-letting, successions, assignations and exchange requests).
  • Tenancy sustainment: helping tenants who have had a change in personal circumstances and are now struggling to manage rent payments, claiming benefits, manage household bills or energy costs, or other tenancy issues. They can also help new tenants to get set up and settle in to their new home, get help with furniture and fittings, and help with energy advice


Customer Services Director - Helen Barton:
Direct Dial: 01349 855970
email: helen.barton@albynhousing.org.uk

Customer Services Manager North - Jim Banks:
Direct Dial: 01349 855981
email: jim.banks@albynhousing.org.uk

Customer Services Manager South - Catriona Naughton:
Direct Dial: 01463 701272
email: catriona.naughton@albynhousing.org.uk

Or click your area below to view details

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