How to complain

If something goes wrong, we want to know about it so that we can put it right. Complaints about our service will help us improve

Information on complaints that we have received and lessons that we have learnt from them can be found under the Feedback section of our website at this link: Feedback

The following describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.  Our complaint form can be completed online here