Residential Lettings Coordinator – Highland Residential

About the Role
Highland Residential is looking for a dedicated and knowledgeable Residential Lettings Coordinator to provide a professional residential lettings service to tenants and our sole client Albyn Housing Society, whilst complying with legislation, internal policies, and procedures.

This is a unique post as Highland Residential is not a traditional estate agency.  We manage only affordable housing models, those properties owned by Albyn Housing Society, let out for mid- market rental. This hybrid position offers a mix of office and remote working, along with site visits across the Highlands.

We are seeking a proactive, organised, and customer-focused individual with a strong background in housing, mid-market rental or residential lettings. To thrive in this role, you will need to have a proven track record in delivering a housing or lettings service to a variety of clients.

We’re looking for someone with…

• Experience within a social housing or residential letting's role, including delivering excellent customer services. 

• Good understanding of the residential lettings market within the Highlands. 

• The ability to manage high volumes of detailed work within efficient timescales. 

• Experience in marketing and viewing of properties. 

• Knowledge of residential property management including legal frameworks. 

Alternative Job Titles you may have had are Lettings Officer, Lettings Agent, Lettings Administrator, Lettings Coordinator.

About Highland Residential 

Highland Residential provides excellent property management and factoring services across the Highland region. We are committed to delivering high standards of customer service and fostering positive relationships within the communities we serve. Our team is passionate about creating a welcoming and supportive work environment where staff can develop their skills and enjoy a balanced work-life structure through our hybrid working model. We are proud of our customer-first approach, and our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. Highland Residential offers an engaging workplace for those eager to make a meaningful impact in property services. 

If you are driven by service excellence, committed to professional development, and passionate about making a difference, we encourage you to apply and join our team. 

What we are Offering:
We value our employees and offer many benefits including but not limited to:

• Hybrid working – ‘Hub, Home & Roam’
• Enhanced annual leave entitlement
• Development and training opportunities
• Flexible working hours
• Day one sick pay
• Employee benefit discount scheme
• Company pension scheme
• Access to an employee assistance program available 24/7
• Family friendly policies