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Contacting us

Where to find us

We have three main offices.   

  • Albyn Housing Society Ltd, 98 – 104 High Street, Invergordon, IV18 0DL
  • Albyn Housing Society Ltd, 68 MacLennan Crescent, Inverness, IV3 8DN
  • Albyn Housing Society Ltd, c/o PPP, Huddart Street, Wick, KW1 5AZ

When you can contact us

Our office hours are 9am to 5pm Monday to Friday (except bank holidays or occasional training days).  

Our repairs line is open 24 hours a day.

How to contact us

By phone: 

  • North Area - Invergordon Office 0300 323 0990
  • South Area  - Inverness Office 0300 323 0991

By email: office@albynhousing.org.uk

Through our website: www.albynhousing.org.uk

You can visit our offices. However, if you do not have an appointment you may not always be able to see the officer for your own area.  

Reporting repairs

Ring the repairs phone line on:

  • North Area - Invergordon Office 0300 323 0990
  • South Area  - Inverness Office 0300 323 0991

 


What we will do when you contact us

General queries

General queries can be about the following.

  • How to get housing
  • Tenancy agreements
  • How to claim Housing Benefit
  • Estate management, including looking after shared areas
  • Rent and late payments (rent arrears)
  • Neighbour disputes
  • Antisocial behaviour 
  • Adaptations and extra services for elderly or disabled people
  • Help available to vulnerable tenants 
  • Options if you need to move to another home
  • How to get involved with our work
  • Our services

An assistant will often deal with your first call.  If they cannot give you an immediate answer, they will put you in touch with someone who can.  Our officers will work with you on the issues you need help with.  They will discuss options and agree an appropriate course of action.  They will give you help and advice that takes account of your needs.  If necessary, they may refer you to another organisation that has the particular expertise to help you.

Reporting repairs 

A housing services assistant will discuss the repair with you, and will then arrange for the work to be inspected or carried out by one of our approved contractors.

You can report repairs at any time, including at evenings and weekends.  If the office is closed you can leave a message for us and we will deal with it as soon as we open.  

There is also a special emergency phone number for repairs that cannot wait because they put you or your home at risk.  For more information about our repairs service and how to report a repair, please look in section 3, Repairs and maintenance

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