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When you move in


When you signed your tenancy agreement or viewed the property you should have been told what type of heating your home has. You should also have been told whether your home is heated by underfloor heating or radiators, or a mix of both.  If you are not sure what type of heating your property has, please contact us.

If this is the first time you have used the type of heating installed in your home, it is important that you understand how to use it properly so you will be heating your home in the most cost-efficient and energy-efficient way. 

There should be user instructions in your tenants’ manual or in the heat unit itself. If you do not have any instructions, tell us immediately.  If you do not understand how to use your heating, contact us and we will arrange a demonstration. The contact number for our main reception is 01349 852 978.

If your heating system runs from electricity, this is because there are not any other affordable and easy-to-use fuel supplies (such as mains gas) available in your area.

The electricity supply connected up by us is provided by Scottish & Southern Energy and is on an Economy ten tariff.  This means that you can get 10 hours of cheaper electricity in every 24-hour period – three hours in the early morning (4.30am to 7.30am), three hours in the afternoon (1.30pm to 4.30pm), and four hours at night (8.30pm to 12.30am).  

When the clocks go forward or back it is important to check the clock on your meter.  If the clock on the meter does not adjust automatically, contact your electricity supplier and ask them to check your meter settings.

If you can, use items such as washing machines or tumble dryers during the cheaper periods set out above.  It is also better to heat your water through the heating system rather than with an immersion heater.

We recommend that you shop around for the cheapest electricity supplier, but check what their Economy 10 times are as they do vary. There are links on our website to help you do this.

Your heating and hot water may have ‘summer’ and ‘winter’ settings. Find out how to use these settings. This will help you heat your home in the most economical way.

Floor coverings

If you have underfloor heating, get a reputable carpet fitter’s advice on the depth of underlay you should fit as you do not want to restrict the level of heat that comes from the floor.

You must also allow for doors when floor coverings are to be fitted. There is an 18mm to 20mm gap underneath the doors.

Electrical items

One of the most common call-outs we receive from new residents is that some of their power is not working. There may be a genuine reason for this, but more often than not it is because an electrical item (usually a kitchen appliance) has ‘tripped’ a circuit breaker in the fuse box. Before you phone us, check the circuit breakers in your fuse box.  

Loft space

You should only store lightweight items, such as, Christmas decorations or empty suitcases, in your loft space,.  This is because the ceiling has not been designed to take extra weight.  

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