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Moving in

Moving house is one of the most stressful things you will ever do.  Here is a checklist to help make it less stressful.

Before you move in

  •  Contact electricity, gas and oil suppliers to let them know when you will be moving in.  They may want to talk to you about how you are going to pay your bills.
  • Contact a phone company if you want to arrange for a landline to be provided or reconnected.
  • Let your local authority know that you are moving.
  • If you are on Housing Benefit, let your local authority’s benefits section know when you are going to move in and when you will stop paying rent for your current home (this might not be the same date that you move out).  You might be able to get Housing Benefit paid on two homes during your notice period.  Ask your housing services officer or your local authority’s benefits section for advice on this.
  • Make a list of everybody who will need to have your new address – bank, building society, schools, work, friends and family.  You can arrange to have your mail redirected by Royal Mail, though they charge for this service.

Our staff are always available to help you at this time if you need it.  Just contact your housing services officer and they will arrange for you to get the help you need. 

As soon as you move in

  • Check your keys. Have you got a key for each lock? Do you know which key is which and do they all work?  Sometimes you will have an electronic key or a code number.  Here is a list of keys that you might need for your home.
  1. Front and back doors
  2. Shared entrances
  3. Bin stores
  4. Other stores
  5. Meter boxes (you get these keys from your gas or electricity supplier)
  6. Delivery boxes, such as those for mail or milk (you get these keys from the previous tenant)
  7. Windows
  • Take meter readings and let the electricity, gas or oil suppliers know that you have moved in and what the readings are.  
  • Find out where your stopcock is and how to use it.
  • Find out what day the bins are emptied and where you have to leave them.
  • Make sure you know where your smoke detectors are and how they work.
  • Make sure you know how your hot water and central heating work.
  • Take time to work out how you would get out if there was a fire or other emergency.  

Contact us if you need help with any of these.

The best way to find out about your new neighbourhood is to speak to your neighbours.  They can tell you a lot about the local area and you might make some new friends.

If mail for the previous tenant is delivered to your home, do not open it or send it on to us.  Write ‘Gone away’ on the envelope and pop it in a postbox to return it to Royal Mail.

Please contact us if you want to discuss anything at all to do with your tenancy.  Your tenants’ handbook contains most of the information you will need, but if there is anything you are not sure about, please get in touch.

Enjoy your new home!

Handbook Contents

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