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Accepting the offer

You have three days to decide whether you want to accept the offer. You can confirm your decision by emailing us or calling the appropriate telephone number which is listed at the bottom of the Offer Letter.  

What happens next?

Your housing services officer will then go over with you what needs to be done next.  This will include the following.

  •  Arranging a convenient date for you to sign your tenancy agreement. 
  •  Agreeing how you will pay your rent – AllPay, standing order, CallPay, Direct Debit, cash or cheque. Your housing services officer will go through these payment methods with you so you can choose the one that suits you best. 
  • Telling you whether you will receive redecoration vouchers which you can use to buy paint, brushes, and so on.  This will depend on the state of your home when you first get it.  Your housing services officer will discuss any redecoration vouchers you may be eligible for. 

If you think you may be eligible for Housing Benefit, your housing services officer will work with you to work out what benefits you are entitled to, and help you to fill in the necessary forms.  They will also be able to tell you what to do if you are only entitled to some Housing Benefit and have to pay some of the rent yourself. 

If you need extra support to help you live in your own home, your housing services officer will be able to tell you what support is available and deal with the relevant support agencies where necessary. 

If you need help to furnish your home, your housing services officer may be able to help you to to apply for the Scottish Welfare Fund to assist with this.

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