Staff Contact List
last updated
21/12/2011 10:19
The two departments that our tenants contact most often are Housing Management and Property Maintenance.
Housing and Communities Director: Helen Barton
Email: helen.barton@albynhousing.org.uk
Housing and Communities Manager: Catriona Naughton
Email: catriona.naughton@albynhousing.org.uk
Property Maintenance Director: John Clarke
Email: john.clarke@albynhousing.org.uk
Property Maintenance Manager: Jim Banks
Email: jim.banks@albynhousing.org.uk
All the staff in these departments are based at our main office in Invergordon. But because of the large area we cover and because it is important to be able to deal with a lot of queries face to face, our Officers are often out and about in different parts of the Highlands and Moray.
That does not mean that there will be nobody to help you if you happen to call in to our office or ‘phone up when they are out. Most of the time, there will be a member of our administrative team or another of their colleagues available who will be able to help you with the information you need.
Allocations
Allocations Team: This team is responsible for maintaining the housing lists, giving advice and information to applicants and allocating houses.
General Allocations contact number: 0845 130 1017 (lo-call rate)
If you want to find out about move, you will need to contact somebody in our Allocations team. The Allocations Officers are often out arranging visits and new tenancies around the area. However, our administrative team will be able to deal with many of your enquiries when the Officers are out. The team members are:
Allocations Team Leader: Natasha Shearer
Telephone: 01349 855977 • Email: natasha.shearer@albynhousing.org.uk
Helen MacDonald: Allocations Officer
Telephone: 01349 855995 • Email: helen.macdonald@albynhousing.org.uk
Ann Darlington: Allocations Officer
Telephone: 01349 855994 • Email: ann.darlington@albynhousing.org.uk
Shirley Mack: Allocations Officer
Telephone: 01349 855978 • Email: shirley.mack@albynhousing.org.uk
Christina Ross / Sue Brown: Administrative Officer (Job-share post)
Telephone: 01349 855967 • Email: christina.ross@albynhousing.org.uk or sue.brown@albynhousing.org.uk
Jennifer Connell: Administrative Assistant
Telephone: 01349 855959 • Email: jennifer.connell@albynhousing.org.uk
Housing Management
Our Housing Management team deals with any issues to do with your tenancy (rent payments, arrears, neighbour complaints, parking, gardens, sub-letting, successions, assignations and exchange requests). The housing management team specialises in certain roles in specific geographical areas as follows:
Rent Queries (includes rent arrears, Tidy Tenancy, new tenancy visits)
Meg Milne: Rent Officer
(Parts of Inverness, Badenoch & Strathspey, Ardersier & Nairn)
Telephone: 01349 855771 • Email: meg.milne@albynhousing.org.uk
Joan Mackay: Rent Officer
(Parts of Invergordon, parts of Inverness, Smithton, Black Isle, Dingwall, Strathpeffer, Milton, Kildary, Fort Augustus, Drumnadrochit, Kirkhill, Beauly, Kiltarlity, Dores, Foyers, Daviot, Inverarnie, Dochgarroch)
Telephone: 01349 855540 • Email: joan.mackay@albynhousing.org.uk
Paul Green: Rent Officer
(Parts of Invergordon, Muir of Ord, Wester Ross, Maryburgh, Conon Bridge, Fearn, Portmahomack, Tain, Alness, Evanton, Sutherland)
Telephone: 01349 855975 • Email: paul.green@albynhousing.org.uk
Tenancy Management Queries (includes anti-social behaviour, estate management, new tenancy visits, abandonments, tenancy dealings)
Patrick Quinn: Tenancy Management Officer
(Inverness, Badenoch & Strathspey, Ardersier & Nairn)
Telephone: 01349 855966 • Email: patrick.quinn@albynhousing.org.uk
Grace Mackay: Tenancy Management Officer
(Ross-shire, Sutherland)
Telephone: 01349 855974 • Email: grace.mackay@albynhousing.org.uk
Community Development
If you want to become more involved in what we do, need advice about setting up a local residents’ group, or want some help with a local initiative in your area, contact our Community Involvement Officer, Lucy Fraser.
Lucy Fraser: Community Co-ordinator (support to tenant and resident groups and community representatives, developing wider role and community initiatives)
Telephone: 01349 855972 • Email: lucy.fraser@albynhousing.org.uk
Anne Mackay: Community Assistant
Telephone: 01349 855976 • Email: anne.mackay2@albynhousing.org.uk
Tenancy Sustainment Team
Our tenancy sustainment team can provide free and confidential assistance for tenants struggling with managing their tenancy at any stage. If you would like to make a referral to any of the team, contact our Team Leader first, and she will put you in touch with the relevant member of staff:
Diane Norris: Sustainment Team Leader
Email: diane.norris@albynhousing.org.uk
Our officers will mainly help tenants who have had a change in personal circumstances and are now struggling to manage rent payments, claiming benefits, manage household bills or energy costs, or other tenancy issues:
Sue Mackinnon: Sustainment Officer
Email: sue.mackinnon@albynhousing.org.uk
Linda Armit: Sustainment Officer
Email: linda.armit@albynhousing.org.uk
Our assistants will mainly help new tenants to get set up and settle in to their new home, get help with furniture and fittings, and help with energy advice:
Pat Nestor: Sustainment Assistant
Email : pat.nestor@albynhousing.org.uk
Ian Savage: Sustainment Assistant
Email : ian.savage@albynhousing.org.uk
If you think you might need an adaptation to help you manage in your home, contact Niki Rother.
Niki Rother: Administration Assistant Adaptations (part time, Mon, Tues, Weds)
(co-ordinating the administration of requests for medical adaptations)
Telephone: 01349 855956 • Email: niki.rother@albynhousing.org.uk
General Contact Details
Staff within any of the teams that make up Housing and Communities can generally be contacted within our normal office hours:
Monday – Friday: 9.00am to 5.00pm
Administrative staff will deal as the first point of contact for any queries if you need general help and advice, or at times when officers are unavailable.
Registered Office
98-104 High Street
Invergordon
IV19 0DL
Tel: 01349 852978
Fax: 01349 853859
Inverness Office:
68 Maclennan Crescent
Merkinch
Inverness
IV1 1DR
Tel: 01463 712516
Fax: 01463 242590
