Staff Contact List
last updated
11/11/2008 14:59:56
The two departments that our tenants contact most often are Housing Management and Property Maintenance.
Housing and Communities Director: Helen Barton
Email: helen.barton@albynhousing.org.uk
Housing and Communities Manager: Catriona Naughton
Email: catriona.naughton@albynhousing.org.uk
Acting Property Maintenance Services Director: Jim Banks
Email: jim.banks@albynhousing.org.uk
Acting Property Maintenance Manager: Brian Anderson
Email: brian.anderson@albynhousing.org.uk
All the staff in these departments are based at our main office in Invergordon. But because of the large area we cover and because it is important to be able to deal with a lot of queries face to face, our Officers are often out and about in different parts of the Highlands and Moray.
That does not mean that there will be nobody to help you if you happen to call in to our office or ‘phone up when they are out. Most of the time, there will be a member of our administrative team or another of their colleagues available who will be able to help you with the information you need.
Allocations
Allocations Team: This team is responsible for maintaining the housing lists, giving advice and information to applicants and allocating houses.
General Allocations contact number: 0845 130 1017 (lo-call rate)
If you want to find out about move, you will need to contact somebody in our Allocations team. The Allocations Officers are often out arranging visits and new tenancies around the area. However, our administrative team will be able to deal with many of your enquiries when the Officers are out. The team members are:
Allocations Team Leader: Natasha Shearer
Telephone: 01349 855977 • Email: natasha.shearer@albynhousing.org.uk
Sue Brown: Acting Allocations Officer
Telephone: 01349 855995 • Email: sue.brown@albynhousing.org.uk
Ann Darlington: Allocations Officer
Telephone: 01349 855944 • Email: ann.darlington@albynhousing.org.uk
Shirley Mack: Allocations Officer
Telephone: 01349 855978 • Email: shirley.mack@albynhousing.org.uk
Christina Ross / Gill Garland: Administrative Officer (Job-share post)
Telephone: 01349 855967 • Email: christina.ross@albynhousing.org.uk or gill.garland@albynhousing.org.uk
Rosemary Walker: Administrative Assistant
Telephone: 01349 855986 • Email: rosemary.walker@albynhousing.org.uk
Helen MacDonald: Administrative Assistant
Telephone: 01349 855959 • Email: helen.macdonald@albynhousing.org.uk
Housing Management
Housing Management Teams: Our housing management teams deal with any issues to do with your tenancy (rent payments, arrears, neighbour complaints, parking, gardens, sub-letting and exchange requests). This work is dealt with by two housing management teams, who cover the North and South parts of our area.
Housing Management Team Leader: Gayle Anderson
Telephone: 01349 855971 • Email: gayle.anderson@albynhousing.org.uk
Housing Team South
Patrick Quinn: Housing Officer
(Inverness East, Invernarnie, Daviot, Badenoch and Strathspey)
Telephone: 01349 855966 • Email: patrick.quinn@albynhousing.org.uk
Meg Milne: Acting Housing Officer
(Strathpeffer, Mayburgh, Muir of Ord, Black Isle, Kirkhill, Beauly, Drumnadrochit, Fort Augustus, Foyers, Inverness West, Ardersier, Nairnshire, Dyke)
Telephone: 01349 855540 • Email: meg.milne@albynhousing.org.uk
Audrey Greig: Administration Assistant
Telephone: 01349 855992 • Email: audrey.greig@albynhousing.org.uk
Housing Team North
Grace Mackay: Housing Officer
(Inverasdale, Contin, Dingwall, Evanton, Alness, Invergordon, West Ross)
Telephone: 01349 855974 • Email: grace.mackay@albynhousing.org.uk
Paul Green: Housing Officer
(Caithness and Sutherland, Ullapool, Milton of Kildary, Tain)
Telephone: 01349 855975 • Email: paul.green@albynhousing.org.uk
Gill Garland / Dyan Berry: Administrative Assistant (job-share post)
Telephone – 01349 855979 • Email: gill.garland@albynhousing.org.uk or dyan.berry@albynhousing.org.uk
There will be times when your Housing Officer needs to speak with you, or when you need to discuss something with them direct. If they are not available when you call, you can leave a message on their answering machines, and they will get back in contact with you as soon as they can. However, we know that a lot of you do not like leaving messages on a machine. Meg and Gill can therefore also take messages, and in many cases will be able to deal with your enquiry straight away - particularly if you just want to report a piece of information to us, or to check the balance on your rent account, for instance.
Community Development
If you want to become more involved in what we do, need advice about setting up a local residents’ group, or want some help with a local initiative in your area, contact our Community Involvement Officer, Lucy Fraser.
Lucy Fraser: Community Involvement Officer
(support to tenant and resident groups and community representatives, developing wider role and community initiatives)
Telephone: 01349 855972 • Email: lucy.fraser@albynhousing.org.uk
Anne Mackay: Community Involvement Assistant
Telephone: 01349 855976 • Email: anne.mackay2@albynhousing.org.uk
Housing Support Team
Our housing support team provide low-level housing support to help people who are homeless or have been potentially homeless to manage a tenancy independently within a two-year period.
Housing Support Team Leader: Diane Norris
Email: diane.norris@albynhousing.org.uk
Sue Mackinnon: Support Officer
Email: sue.mackinnon@albynhousing.org.uk
Di Breden: Administrative Assistant
Telephone: 01463 712516 • Email: di.breden@albynhousing.org.uk
Support Workers
- Anne Mackay
- Ian Savage
- Pat Nestor
We also use temporary agency staff to cover some of our work. These people will vary from time to time.
You may occasionally need some general advice about where to go to get help with a particular problem that is making it difficult for you to manage your tenancy. You may have a problem managing your money and need some help to set a budget. Sometimes you might need somebody to help you fill in a form, or to advise you about what benefits you could be entitled to, or what other organisations you can turn to for advice or support.
Our Housing and Allocations Officers will be able to help you with most of these issues, but if you need somebody to spend a bit of extra time helping you to work things through, you may also want to speak to our Housing Plus Officer, Linda Armit. If you think you might need an adaptation to help you manage in your home, contact Niki Rother.
Linda Armit: Housing Plus Officer
(welfare rights and advice, referrals to support agencies, mediation role)
Telephone – 01463 712516 • Email: linda.armit@albynhousing.org.uk
Niki Rother: Administration Assistant Adaptations (part time, Mon, Tues, Weds)
(co-ordinating the administration of requests for medical adaptations)
Telephone - 01349 855956 • Email: niki.rother@albynhousing.org.uk
Jayne Williams: Highland Rent Deposit Scheme Co-ordinator
(assists homeless people to get access to tenancies in the private sector)
Telephone - 01463 712516 • Email: jayne.williams@albynhousing.org.uk
General Contact Details
Staff within any of the teams that make up Housing and Communities can generally be contacted within our normal office hours:
Monday – Friday: 9.00am to 5.00pm
Administrative staff will deal as the first point of contact for any queries if you need general help and advice, or at times when officers are unavailable.
All our housing management staff are based at:
Head Office
98-100 High Street
Invergordon
IV19 0DL
Tel: 01349 852978
Fax: 01349 853859
All our housing support staff (except Adaptations) are based at:
68 Maclennan Crescent
Merkinch
Inverness
IV1 1DR
Tel: 01463 712516
Fax: 01463 242590
