Customer Service Charter
last updated
04/09/2008 13:41:36
To provide a first class service, which is customer focused.
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Every employee will have a positive commitment to customer service and accept responsibility for it.
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The Society will have a financial commitment to support the customer service charter.
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Quality of service will be enhanced by identifying and implementing appropriate training.
To promote effective teamwork throughout the Organisation.
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Have a culture of openness & trust.
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Encourage common sense & joint approaches to problem solving.
To ensure quality standards, which meet or exceed the requirements and expectations of our customers at all times.
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Continue to develop a highly motivated and committed staff & Committee.
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Continually review and monitor customer service policy & procedures in line with changing needs.
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Deliver our services courteously, efficiently & effectively.
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Ensure that a Complaints process is available to all our customers and that all complaints will be dealt with promptly.
