Paying your Rent with your Swipecard
last updated
30/10/2008 10:17:15
If you are going to pay rent by cash we will arrange for a Swipecard to be posted to you. It will usually arrive within 2-3 days of the start of your tenancy. If there are joint tenants, each will receive a card with both names and each tenant can use either card. On the card you will see your name, your tenancy reference number and a long number, which is your Allpay reference number.
Our customers can pay their rent, occupancy and services charges at a wide range of retail outlets - anywhere that you see any one of the following signs:
Simply take your swipecard to the counter together with your payment using cash, cheque, debit or credit cards. You will be given a receipt as proof of payment, please keep your receipt in safe place.
Allpay makes paying bills over the counter easy. Your swipecard can be used to pay your rent at the following major retailers: Spar; Morning, Noon and Night; The Co-op Group; Alldays; Mace; Somerfield; Woolworths, plus many small and indepent retailers.
You can also use your swipecard to make payments over the phone or on-line.
To pay your rent by telephone you will need your rent payment card and a debit or credit card e.g. Mastercard, Visa, Switch or Connect, regrettably Electron cannot be used. To make a payment simply call: 0870 243 6040. The service is available 24 hours a day, 7 days a week and is accessible from any landline or mobile phone to give you maximum convenience.
You will be guided step by step through the telephone service. Make sure that you have your swipecard handy so you can quote the 19 digit reference number from it when prompted. You will then be asked for your bank details so the payment can be made. If any part of the system cannot be completed you will be transferred to a Customer Service advisor, who will be happy to assist you. (Customer Service Advisors are only available 9.00 am - 5.30 pm weekdays.)
Once your payment has been processed you will be issued with an authorisation code as proof of payment, which we recommend that you note down for safekeeping.
The amount of your payment will be credited to your Albyn Housing Society account usually the following day depending on the time of your call.
To make your payment on-line:
- Simply log on to https://www.allpayments.net where you will be prompted to enter your Payment Card Number.
- All first-time users are asked to enter and confirm a password (which you will be asked for each time they log on with the same Payment Card Number) for added security and an email address at which you can receive a payment confirmation.
- You will be greeted with a message from Albyn Housing Society to confirm that you are making a payment to the correct organisation. You will be prompted to enter the amount you wish to pay and the details of the debit/credit card that you want to use to make the payment before clicking ‘Pay Now’.
- Once the transaction has been successfully completed, a confirmation page will appear providing a payment reference and an authorisation code. A confirmation email will be sent with the same confirmation details to the email address that you entered earlier.
Alternative Ways to Pay your Rent
In addition to the Swipe Card you can also pay your rent as follows.
Housing Benefit
Housing Benefit (paid by your local Council) may be available to tenants who are on low incomes or on benefits. We can help you to fill in a form to apply for Housing Benefit if you think you may be eligible.
Bank Standing Order Payment
We can provide you with a mandate which you can complete with the necessary details and which you would sign authorising your bank to make the necessary payments. The Bank Standing Order can be set up to make weekly, fortnightly or monthly payments towards your rent directly from your bank account to Albyn’s bank account. Most people find this method of payment a very convenient way to pay their rent.
