What we do for you

As well as a legal duty to maintain your home in a fit and safe state for you to live in, we are committed to providing good quality housing for our tenants.

About 10% of your rent goes towards the cost of day to day repairs on your home.

Our responsibilities
In general, we are responsible for keeping the structure and exterior of your home, and the installations for supply of water, gas and electricity and for sanitation within your home in good repair and in proper working order. However, if damage is caused by neglect or misuse we will carry out the work and recharge you.

 The list below shows what items within your home we will repair and what exceptions, if any, exist.

Adaptation Equipment, except where supplied by the tenant

Back Boilers

Balconies

Banisters (internal)

Baths

Bin Stores or Shelters

Brick/Block work etc

Carports, except unauthorised installations

Ceilings

Chimney stacks/pots/cowls etc

Cisterns

Clothes Poles

Coal Bunkers, except retaining boards of internal stores

Communal Areas to Flats

Communal TV Systems, except those not provided by AHS Ltd, eg cable

Damp-Proof Courses

Decoration (external), except the tenant's own installations (sheds, etc)

Doorbells, except the tenant's own installations

Doors to Common Areas

Doors/Door fittings (external)

Door Locks (external), except where the tenant has lost or broken the key

Doors (internal)

Door Handles (internal)

Down Pipes (rain & soil)

Drainage (including blockage), except where caused by negligence or misuse

Driveways

Drying Areas (communal)

Electric Heaters/fires, except tenant's own installations

Electrical Wiring/sockets & switches, except unauthorised electrical alterations

Entry Systems

Estate Footpaths/walks, except those adopted by the local authority

Extractor Fans (communal & individual)

Floorboards

Foundations

Fuse Boxes (ELBC, Fuses/MCB)

Garages, except those erected by tenants or unauthorised installations

Gas Central Heating (pipes, radiators, timers, thermostats)

Gas Fires

Gas Piping

Gates

Grab/support rails, except where supplied by the tenant

Glass (external), except vandalism which has not been reported to the police

Glass (double glazing), except vandalism which has not been reported to the police

Guttering

Handrails (internal, external)

Hatches to Loft (communal/individual), except where not provided by AHS Ltd

Immersion Heaters

Kitchen Fittings/worktops

Lifts, except those not provided by AHS Ltd

Light Pendants/roses

Overflow Pipes

Painting (external)

Parking Areas

Paths (main access to house)

Paths to Gardens, except where not provided by AHS Ltd

Paths (public), except those adopted by the local authority

Pest Control/infestations

Plaster & Plasterboard

Play Areas/equipment, except those not provided by AHS Ltd

Retaining Walls (garden), except those not provided by AHS Ltd

Roof/roof tiles/slates/roof lights

Rotary Clothes Dryers, except damage caused by negligence or misuse, or replacement lines

Roughcast

Shower Units/fittings, except where not provided by AHS Ltd

Sink Base Units

Sink Bowl/drainers

Skirting Boards

Smoke Detector (battery and mains), except tenant's own installations

Sockets (electrical)

Stair Lighting

Switches (electrical), except unauthorised installations

Taps

Toilets, except damage caused by negligence or misuse

TV Aerial & Communal Sockets, except unauthorised installations

Ventilators, except unauthorised installations

Wash Hand Basin, except damage caused by negligence or misuse

Water Heating, except unauthorised installations

Water Supply Storage

Tanks/pipes

WC Bowl & Cistern, except damage caused by negligence or misuse

Window Frames/sills/fittings

 

We understand that it is not always easy to know if you are responsible for a repair within your home or not. If you need further clarification you can look in your tenants handbook, see “What we ask of you” page or phone our Customer Services team between 9am and 5pm, Monday to Friday.

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