Repairs & Maintenance Manager

Details:
Contract Type: Permanent
No. of Positions available: 1
Working Hours: 35 hours per week
Salary: £50,601 - £53,609, Grade D3-D1
Location: Invergordon office base (Hub, Home and Roam)
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Want to feel good about the work you do? Albyn Housing Society has a fantastic opportunity for a Repairs and Maintenance Manager to join our passionate and dedicated Customer and Property Services team.
We have many aspirations and ambitions to continually improve our services to our 3,800 customers, spread across 70 rural and urban communities in the Highlands. Our new vision and values will drive our strategic direction by ensuring we:

“Maintain and build quality homes, providing excellent customer service, and giving opportunities for people and communities to flourish.”

We are a people-first organisation, and our values are embodied in our everyday working lives – we want someone to join us who shares and exhibits these values of:

Being Caring
Being Adaptable
Being Professional

As we continue to recover from the pandemic and face the many and mounting current economic challenges, we are delivering and developing services in new and innovative ways, including participating in a hybrid working model of ‘Hub, Home and Roam”.

  • ‘Hub’ means you can still see colleagues face-to-face.
  • ‘Home’ is about how we have shown we can be productive and efficient when working remotely.
  • ‘Roam’ is about offering community-based service delivery, meeting customers, and visiting them in their homes or local communities.

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About the Role
We have an exciting opportunity for an enthusiastic, well organised, and caring individual to join Albyn Housing Society in the Repairs and Maintenance function of the Customer and Property Services team.
As a Repairs and Maintenance Manager, you will be responsible for the operational management of the repairs, voids, compliance and planned maintenance work across Albyn’s Housing Portfolio.

In particular you will ensure the delivery of a customer-focused, efficient, high-quality service ensuring value for money for our customers and compliance with all mandatory and statutory requirements in relation to Albyn’s portfolio.
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Main Responsibilities

  • Manage the operational delivery and procurement of Albyn’s property repairs, maintenance and capital investment programmes for existing property portfolio including social rent, mid-market rent and our offices.
  • Ensure a robust and pro-active approach to compliance including mandatory, statutory, and regulatory requirements set by the Scottish Housing Regulator.
  • Lead and encourage a performance management culture, report on KPI’s and regulatory performance for the operational team.
  • Ensure all operational and planning decisions in relation to the property portfolio are customer focused and continuously strive to improve our customer offering.
  • Financial planning and budget accountability for this operational area.
  • With the Senior Officers, ensure that all policies and procedures are in place, regularly reviewed, relevant and understood by all team members.
  • Be a proactive member of the operational management team and an effective leader who consistently demonstrates Albyn’s Values.

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About You

  • Have a construction and compliance related qualification (or significant demonstrable relevant experience) and have completed Health and Safety Training (IOSH or similar)
  • A technical background linked to extensive trade experience or housing maintenance as well as led teams in the delivery of repairs, maintenance, and planned programmes of work.
  • Understanding of the regulatory framework for Social Housing in Scotland, social housing compliance regulations and of different building contracts.
  • A mindset that places meeting customer expectations at the heart of all that you do and ensures a ‘Zero tolerance’ approach to property compliance and tenant safety.
  • Experience of successfully building, managing, and monitoring revenue and capital budgets and of procurement via Public Contracts Scotland.
  • Competent in the use of Microsoft Office systems including Word, PowerPoint and Excel.
  • Proven track record of creating and delivering operational delivery plans that contribute to strategic objectives at a housing association level or a similar organisation and an ability to understand the needs of customers and the Society and develop ambitious and deliverable plans, KPI’s and objectives to address these.

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What we are Offering:
Albyn offers a supportive and friendly environment, where our people are valued and appreciated and are rewarded:

  • Competitive salary
  • A generous annual leave entitlement
  • Employee benefit discounts
  • Excellent development and training opportunities
  • Company pension scheme
  • Death in service benefit
  • Access to an employee assistance program available 24/7 and an employee wellbeing Hub.
  • Family friendly policies
  • Flexible working hours
  • Albyn Group sick pay scheme
  • Car Allowance (If applicable to your post)

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Interested in being considered for the role?

Candidates apply by submitting a completed application form or CV along with a supporting statement to recruitment@albynhousing.org.uk, to demonstrate your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.

Application packs can be downloaded below or, to have this e-mailed, please contact recruitment@albynhousing.org.uk

For further information, please contact Caroline Madden on 07717 778 945.

The closing date for applications is 5pm, Tuesday, 9 April 2024.
Interview date Monday, 22 April 2024.

Application Form
Job Description and Person Specification
Summary of Terms and Conditions
Equal Opportunities Monitoring Form