Allpay - Telephone automated system

You can use your Allpay card to make payments over the phone using Allpay's automated payment system. This system uses Interactive Voice Response technology to enable customers to make payments from a landline or mobile telephone 24 hours per day, 7 days per week.

To pay by telephone all you will need is your Allpay card and a debit or credit card e.g. MasterCard, Visa, Switch or Connect; regrettably Electron cannot be used. To make a payment simply call:   0844 557 8321. The service is accessible from any landline or mobile phone to give you maximum convenience.

You will be guided step by step through the telephone service.  Make sure that you have your Allpay card handy so you can quote the 19 digit reference number from it when prompted.  You will then be asked for your bank details so the payment can be made. If any part of the system cannot be completed you will be transferred to a Customer Service advisor, who will be happy to assist you. (Customer Service Advisors are only available 9.00 am - 5.30 pm weekdays).

Once your payment has been processed you will be issued with an authorisation code as proof of payment, which we recommend that you note down for safekeeping.

The amount of your payment will be credited to your Albyn Housing Society rent account usually the following day depending on the time of your call.

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