Rent arrears

Albyn Housing Society treats rent arrears very seriously. While every consideration is given to people who are having genuine difficulty, our first priority is to collect the rent we are owed so we can provide the services that you need. There is a direct link between rent payments and our ability as a landlord to deliver good quality housing services, such as stock investment and repairs.

Whilst we will offer support to our tenants in arrears, we will pursue arrears and take firm actions against those who won’t pay. Albyn views eviction as a last resort and would far rather offer assistance and help our tenants to keep their homes. However, when all else fails we will evict tenants who do not pay their rent. If you are evicted for rent arrears, the local authority may not have a duty to re-house you, even if you have a family, unless there are strong mitigating circumstances.

We aim to help tenants to maintain successful tenancies, so if you are having problems paying your rent, or have missed a payment, you should contact a member of our Housing Management Team right away. You will be able to speak to a Housing Officer who will give you advice and try to help find a way to solve the problem which may involve a referral to our Tenancy Sustainment Team. This may also include setting up a repayment arrangement or referring you to other specialist agencies such as Money Advice Scotland, the Department of Work and Pensions and/or the CAB.

Our Contact Us page will tell you who the officer is for your area and how you can get in touch with them.

It is important for you to take action as soon as possible before the arrears become more difficult for you to clear.

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