Laminate Flooring

Laminate wooden flooring has become increasingly popular as a floor covering in our homes over the last few years. Incorrectly laid laminate flooring can cause increased noise transmission to other parts of the building and can be damaged in the event that it needs to be lifted to carry out repairs under the floorboards.

While our contractors will do everything possible to avoid damaging your laminate flooring, we encourage our tenants to ensure that their home toolbox 1contents insurance covers any damage caused by contractors while attending to a repair. We also encourage our tenants to use “click” system laminate (sometimes called Click and Lay) as this type allows the flooring to be lifted and re-laid without damage. The glued system does not allow for this.

We often find that there are noise issues where laminate flooring has been laid, especially in flats where sounds travel through the fabric of the building into other tenants’ properties. In order to reduce noise transmission, we advise our tenants to lay sound proofing underlay before laying laminate. Sound proofing will reduce noise and help maintain good relationships between neighbours. Where possible, we would recommend the use of fibreboard as we find it to be a more effective material than plastic or thin foam underlay.

Further information is available from your tenants’ handbook or from our Customer Services teams - contact information as follows:

If you live in the North (areas north of, but not including, Inverness) please call our lo-call number: 0300 323 0990

If you live in the South (areas south of, and including, Inverness) please call our lo-call number:0300 323 0991

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