Despite recent scenes on our TVs, severe flooding is relatively rare and the Highland Council have had a Major Flood Prevention Scheme in place since 2007. Click here for further information.

Please remember that the risk of severe flooding is very small.

Severe flooding is more likely in the autumn and spring, during a thaw after heavy snow and during heavy rainfall or storms. You should check that your home contents insurance covers flood damage.

Where there is a risk of severe flooding the Highland Council are working towards providing secure flood defences, but there are things you can do to protect your home, yourself and your family in the meantime.

What to do if you are flooded

In the unlikely event of your home flooding;


  • Move sentimental and valuable belongings upstairs. If you live in a bungalow, place them on a high shelf in an inner room.
  • Prevent flood water from entering your home if you can. Dig drainage to channel water away from your home or block doorways with sandbags, if they are being provided and you are fit to do so.
  • Switch off gas, electricity and water supplies if you are able.
  • Have a charged mobile phone with you and a battery powered, or wind-up radio so you can stay in contact and be aware of events as they happen.
  • Have drinking water, energy bars, disinfectant wipes or hand gels, blankets and torches (with spare batteries) stored in a dry place, preferably upstairs. Make sure you have provisions for babies, young children and pets too, books and games can provide a distraction.
  • Stay out of the flood waters, flooding often causes sewage pipes to over flow and can spread disease.
  • Check that WCs and drains are not backing up due to rising water. If they are, block them with towels.
  • If you can, check on elderly or vulnerable people within your community.

In the unlikely event that you are asked to leave your home by the rescue services, secure your home and take valuables with you. Remember to take baby and pet food if you need them.


  • Try to walk or drive through flood waters, even relatively shallow water can sweep an adult off their feet or stall a car.
  • Leave your home unless you are advised to do so or have to for your own safety.
  • Drink or wash your hands in flood water or allow children or animals to come into contact with it. Use disinfectant hand wipes or gels if you need to.

After a flood

If your home has been flooded you should contact us straight away. If your home is uninhabitable we will provide you will with alternative accommodation. 

If you live in the North (areas north of, but not including, Inverness) please call our lo-call number: 0300 323 0990

If you live in the South (areas south of, and including, Inverness) please call our lo-call number: 0300 323 0991

You should also inform your insurer immediately.

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