In general, we do not allow our tenants to carry our repairs on our properties unless they are a qualified tradesman, however there are some DIY jobs, such as putting up shelves or curtain poles that you may need to carry out yourself. If you want to see a full list of the repairs that we ask you to carry out yourself, please see our ‘What we ask of you’ page.
When carrying out any repairs yourself, we suggest that you first check that you know how to do the job. You will find videos and practical advice through an online search and you can phone our Customer Services Team on the following numbers during office hours for practical tips. If you are still unsure seek advice from a reputable tradesman.
If you live in the North (areas north of, but not including, Inverness) please call our lo-call number: 0300 323 0990
If you live in the South (areas south of, and including, Inverness) please call our lo-call number:0300 323 0991
It is also important that you have the correct tools for the job. A reputable hardware or DIY store will be able to advise you on the best tools for the job. It is worth considering investing in a basic tool kit for your home.
If you are using a ladder, when painting or papering for example, we recommend that you have someone with you to hold the ladder in place and to prevent you from falling.
Please be aware of the risks of DIY and carry out any projects in a safe fashion.