Information Services
last updated
22/07/2008 15:29:21
We aim to provide a high standard of customer service. If we fail, there are a number of routes to take. They range from complaining in person to the responsible officer, to Contacting the Housing Ombudsman. Our leaflet, ‘Making a Complaint or Comment About Albyn Housing Society Ltd’, available from both our offices, explains the options.
Different ways of Communicating
We are committed to making sure we promote equality and reflect diversity. We aim to make sure that all our communications take account of equality and diversity issues.
We are Corporate Members of the Plain English Campaign. All our staff have now had training to help them to start to produce written communication in clear, plain English. We are starting to review all our publications to make sure that they meet good Plain English standards and are easy for people to read.
If you need us to communicate with you in a different way, please let us know.
We can arrange for information to be sent to you differently if you need it – perhaps in large print, for you to listen to, or in a different language.
We work with Global Language Services and the National Interpreting Service so that we have access to interpreters and translators for all the languages now found in our area.
Information Leaflets
Some of the information that people ask us for most is available at the ‘Download and Publications’ page of this website. Other leaflets and information that are available from our offices include the following:
- Alterations and Improvements application form
- Building control and planning consents
- Comments and Complaints
- Condensation Advice
- Customer Care
- Data Protection
- Electrical safety
- Fire Safety in the Home
- Frost precautions
- Garden Maintenance Assistance
- Heating user guides
- Home Insurance
- Homestake (Shared Equity) Application Packs
- Housing for Rent Application Packs
- Housing Benefit – introduction
- Housing Benefit – making a claim
- Housing Support
- Keeping warm and saving money
- Moving In
- Moving Out
- Neighbour Complaints
- Power failure checklist
- Protecting your Home from Frost Damage
- Right to Buy
- Right to Repair
- Right to Compensation
- Rural Home Ownership Grants (RHOGS)
- Satellite Dish guidelines
- Safety in your home
- Smoke Alarm checks
- Subletting and Lodgers
- Transfers and Mutual Exchanges
- Trees and Hedges guidelines
- Use of Liquid Petroleum Gas and Paraffin
If you would like a copy of any of these, please let any member of staff know, or email us at office@albynhousing.org.uk . Our information is revised and updated on a regular basis. We also keep or have access to information from a wide range of other groups and organisations. If you are looking for something that is not on this list, it is possible that we have something else that would be useful to you. Please ask, and we will see what we can find.
If you would like more information about Rural Home Ownership Grants or Shared Equity (Homestake), information packs are available from the Development Team at our Invergordon office.
For Benefits advice and advice on mainstream tenancy matters, please contact the Housing Team at our Invergordon office.
For information and advice about supported accommodation please contact the Support Services office in Inverness.
