Customer Feedback April to June 2017

Tuesday 18 July 2017

How many complaints have we had?
10 complaints were received between 1 April to 30 June 2017. 

Stage 1 complaints
9 of these complaints fell within the first stage of the complaints process (frontline resolution).   9 of the complaints were dealt with before the end of the period.  Of the 9 closed complaints, all were resolved within the timeframe. No complaint was equality-related.  Of the 9 closed, 5 were fully upheld, 1 was partially upheld and 3 were not upheld.

Stage 2 complaints
1 complaint was dealt with at Stage 2 of the complaints process because it required detailed investigation. This complaint has not yet been concluded.

The full report can be found here: Customer Feedback Report April to June 2017

Add a comment

Your email address will not appear on the site
(Tick to hide your name when this comment appears on the site)

Please complete the simple addition. We ask you to do so to stop people setting up automated requests

Please wait...

Was this information helpful?