Complaints received between 1 January 2015 and 31 March 2015

Monday 20 April 2015

How many complaints have we had?
27 complaints were received between 1 January to 31 March 2015. 

Stage 1 complaints
23 of these complaints fell within the first stage of the complaints process (frontline resolution).      2 complaints were still being dealt with after the end of the period.  Of the 21 closed complaints, 16 were resolved within the timeframe. None of the complaints was equality-related.  Of the 21 closed, 5 were partially upheld and 16 were not upheld.

Stage 2 complaints
4 complaints were dealt with as Stage 2 of the complaints process because they required detailed investigation. All 4 complaints have been resolved.  1 complaint was closed outside of the timeframe allowed.  None of the complaints received was equality-related. Of the 4 complaints closed, 1 was partially upheld, and the remaining 3 were not upheld.

The full report is attached here: Report on Complaints 1 January to 31 March 2015

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