Complaints received between 1 January and 31 March 2014
23 complaints were received between 1 January and 31 March. 17 of these complaints fell within the first stage of the complaints process (frontline resolution) and all of these were dealt with and closed within the period. 8 complaints were escalated to Stage 2 of the complaints process because they required detailed investigation.
Of the 18 complaints resolved (11 at Stage 1 and 7 at Stage 2), 2 complaints were fully upheld, 5 were partially upheld, and 11 were not upheld.
The full report also contains information on the outcome of the complaints which were referred to the Scottish Public Services Ombudsman.
The full report is attached here: Report on complaints received between 1 January and 31 March 2014