Complaints received between 1 January and 31 March 2013

Tuesday 4 June 2013

We received 57 complaints between 1 January and 31 March 2013.  Of those, all except 6 have been resolved.  The vast majority of complaints were dealt with at the front line resolution stage, with only 7 being referred to Stage 2 of the complaints process.

You said: "We're waiting too long for works to be done."  We've said: "We will chase contractors earlier in the process to ensure works are being done."

You said: "I'm not happy with the recharges you made after I left."  We've said: "We will ensure that tenants receive a thorough pre-inspection so that they are aware of the issues before they leave their home."

The full report is attached here: Report on Complaints 1 January to 31 March 2013.


(1) Comments

  • Anonymous commenter
    12 June 2013, 12:10

    Want to kno when we are going to get dissent windows because the ones we got are no good the noise of the road it really you can here people talking from across the road that's with all the windows shut.

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