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Latest News
Families Go Back To School – To Live27 Aug 2010
Affordable Homes for the Heart of The Highlands27 Aug 2010
Albyn backs local scheme to boost IT training20 Aug 2010
Four Hundred Affordable Homes Secured for Highlands18 Aug 2010
Albyn puts on a show for kids at Scotland’s Housing Expo16 Aug 2010
Events
(External) [Image - Scotland's Housing Expo 2010]
Introduction/
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Residents Satisfaction Survey
Residents Satisfaction Survey
last updated
28/05/2010 13:09
Each year, we issue a Resident Satisfaction Survey to a sample of all our tenants and owners who pay service charges to us. The survey is very important to us, as it provides valuable information about how you feel about your homes and the services we provide.
One third of our residents will be surveyed over each three year period to help us to plan changes to our services and monitor results. A summary of the survey findings are published when completed each year and sent out to all of our residents. They are also available on our website.
The survey covers the following issues:
- Awareness and Communication
- Getting Involved in AHS
- The Services We Provide
- Customer Service
- Your Rent
- Your Home
Everyone who returns a survey is automatically be entered into a draw for a prize to the value of £100.
A summary of the key findings from our recent surveys and any actions we have planned to take as a result is available to download from the right hand toolbar.
So that we can make sure you that your responses are confidential, we ask an independent research company to conduct the survey on our behalf.
If you have any queries about the survey, please contact Helen Barton on (01349) 852978 or helen.barton@albynhouisng.org.uk
contact us
t 01349 852978
e send email
Downloads
Residents Satisfaction Survey 2010 (0.26 MB)
98-100 High Street,
Invergordon, Ross-shire IV18 0DL
tel 01349 852978 | fax 01349 853859 | email office@albynhousing.org.uk
A Scottish Charity: SC027123 | Register of Scottish Landlords: 64 | Register of Friendly Societies: 1776R (S)
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