REVIEW OF HOUSING SUPPORT: OPTIONS

The Consultant fed back the results of the recent review of Albyn’s Housing Support provision.  Albyn expects to complete the review and implement an action plan by the end of the financial year.


POLICY PROPOSALS AND REVIEW

There were no reports this cycle.


DECISION MAKING PAPERS

Annual Performance and Statistical Return (APSR)
The Finance and ICT Director spoke to his paper which requested the Committee's approval for the submission of the APSR to the Scottish Housing Regulator. 

The Committee approved the submission of the APSR. 

Management Accounts to 31 March 2010
The Finance and ICT Director spoke to his paper which requested approval for the management accounts for the 12 months to 31 March 2010.

The accounts were approved. 

Albyn Housing Society: Business Plan
The Chief Executive spoke to his paper which sought the Committee's approval for the Business Plan for 2010-13. 

The Business Plan was approved.

Caithness Aerial Upgrade: Chair’s Homologation
The Property Maintenance Director spoke to his tabled paper which sought the Committee's homologation of the Chair’s approval for awarding the contract for the digital switchover aerial upgrade in Caithness and the west coast.

The Committee homologated the Chair’s approval.

Finance Manager – Retirement
The Finance and ICT Director spoke to his tabled paper which informed the Committee of the retirement of the Finance Manager.  The Committee noted the Finance Manager’s retirement and they recorded their thanks for the Manager’s many years of valuable service to Albyn.  The Committee approved the commencement of recruitment for a replacement.


INFORMATION PAPERS

Resident Satisfaction Report
The Housing and Communities Director spoke to her paper which updated the Committee on the outcomes of the recent resident satisfaction survey.

The Director noted that Albyn compared very well with the other 40 Scottish housing associations.  In particular, in taking account of tenants’ views over matters which concern them, Albyn scored nearly 20% higher than the norm.

The Committee noted the paper.

Chief Executive’s Report: Information
The Chief Executive spoke to his paper which updated the Committee on the Scottish Housing Regulator's Regulation Plan and provided information on Albyn’s external PR activity report.

The Committee noted the report.


HEALTH AND SAFETY

Verbal Update
There was nothing to report outside of the Health and Safety Sub-Committee meeting.


DATE OF NEXT MEETING

• Committee of Management meeting: 29 June

COMMITTEE OF MANAGEMENT MEETING: 27 APRIL 2010

ACCREDITING ALBYN HOUSING SOCIETY – HOW WELL ARE WE DOING?

The Chief Executive of TPAS Scotland was welcomed to the meeting for this item.
The TPAS Chief Executive asked the Committee a list of questions as part of Albyn’s Tenant Participation accreditation process.  She hoped to be able to inform Albyn of the outcome of the process shortly.

The TPAS Chief Executive was thanked for her attendance.


POLICY PROPOSALS AND REVIEW

Property Maintenance Policies and Procedures
The Property Maintenance Director’s paper sought Committee approval for the draft Property Maintenance Policy and Procedures which were produced following consultation with residents.

The Committee approved the recommendations contained in the paper. 

Alterations and Improvements by Tenants: Policy and Procedure
The Property Maintenance Director’s paper sought Committee approval for the draft Alterations and Improvements by Tenants Policy and Procedure following consultation with residents.

The Committee approved the recommendations contained in the paper. 

Redecoration Allowance and Decant Allowance Policy
The Property Maintenance Director’s report sought Committee approval for the draft
Redecoration Allowance and Decant Allowance Policy.

The Committee approved the recommendations contained in the paper. 

Contract Control Policy
This paper sought approval for the Contract Control Policy.

The Committee approved the recommendations contained in the paper. 

 
DECISION MAKING PAPERS

Applications for Membership
The Committee approved three applications for membership from tenants living in Westhill and Dornoch.

Business Plan
The Chief Executive spoke to the draft Business Plan which had been circulated to the Committee. 

The Committee approved the Business Plan in principle.  A finalised version of the Plan will be provided to the next Committee meeting.

External Redecoration Programme 2010
The Property Maintenance Director spoke to his paper which sought approval for the external and internal common parts redecoration programme for 2010. 

The Committee approved the recommendations contained in the paper. 

Contract for Gas/Oil Servicing and Annual Maintenance Inspection for Heating Systems

The Property Maintenance Director spoke to his paper which sought approval for the awarding of this contract up to 31 March 2012.

The Committee approved the recommendations contained in the paper. 

Proposed Extension to Landscaping Contract

The Property Maintenance Director spoke to his paper which sought approval to extend the current landscaping contract for a further one year period.

The Committee approved the recommendations contained in the paper. 

Schedule 7 Register: Allocation of Property
The Committee noted the paper which notified them of allocations in accordance with the Allocation Policy.

Budget
The Committee approved the recommendations contained in the paper. 


HEALTH AND SAFETY

Verbal Update
The Property Maintenance Director reported that the first meeting of the Health & Safety Team (HAST) had recently taken place and had gone well.  A performance report and action plan are being produced as part of this process which will be considered by the Health & Safety Sub-Committee.
 
Health and Safety Sub-Committee Meeting: 11 March 2010
The Committee noted the minutes of the Health and Safety Sub-Committee meeting which took place on 11 March.

DATE OF NEXT MEETING

• Committee of Management Meeting: 25 May

COMMITTEE OF MANAGEMENT MEETING: 23 FEBRUARY 2010

DECISION MAKING PAPERS

Appraisal Process for Committee
Future steps were agreed. The internal audit process will include a review of Committee appraisals to assess whether the process is working.


Bad Debt Write Offs
The Committee considered the paper from the Housing and Communities Director which requested approval to write off irrecoverable debts for the year to 31 March 2010.

The Committee agreed to the proposals contained in the paper.

Eviction Approvals
The Committee considered the paper from the Housing and Communities Director which sought approval for the enforcement of court decree for the recovery of possession.

The Committee granted approval for this enforcement.

Management Accounts to 31 December 2009
The Finance and IT Director spoke to his paper which requested approval for the management accounts for the six months to 31 December 2009.

The Committee approved the management accounts to 31 December 2009.

Approval and Authority Limits
The Finance and IT Director spoke to his paper which sought agreement for the approval and authority limits for 2010/11. He highlighted the amendments made to the current arrangements.

The Committee approved the limits as detailed in the Appendix to the paper.

Application for Membership
This paper presented an application for membership from a tenant in Inverness.

The Committee approved the membership application.

Property Maintenance: Resources
The Property Maintenance Director spoke to his paper which sought approval of interim proposals to address current resource issues.

The Committee approved the recommendations contained in this paper.


INFORMATION PAPERS

Scottish Housing Regulator: Business Planning Feedback
The Chief Executive spoke to his report which provided members with a copy of the recent response from the Scottish Housing Regulator to Albyn’s Internal Management Plan for 2009/10.

The paper was noted by the Committee.

Draft Housing Bill and SFHA Commentary
The Chief Executive spoke to his paper which provided Members with a copy of the recently published Housing (Scotland) Bill and the commentary from the Scottish Federation of Housing Associations (SFHA) regarding the Bill. A briefing paper from the Chartered Institute of Housing (CIH) had also been circulated.

The Committee noted the documents.


HEALTH AND SAFETY

Verbal Update
The Property Maintenance Director noted that the management team had undergone risk assessment training which culminated in carrying out actual risk assessments. Those who attended had found the training very beneficial.

Employers in Voluntary Housing (EVH) were due to produce an updated Health and Safety Manual which will be discussed at the next meeting of the Health & Safety Sub-Committee. The Property Maintenance Director believed that Albyn should adopt the new format.

Health and Safety Sub-Committee Meeting: 14 January 2010
The Committee noted the minutes of the Health and Safety Sub-Committee meeting which took place on 14 January 2010.


DATE OF NEXT MEETING

- Committee of Management Meeting: 27 April

---

COMMITTEE OF MANAGEMENT MEETING: 26 JANUARY 2010

COMMITTEE SKILLS AUDIT

Presentation by Consultant 

The Consultant thanked the Committee for responding to the survey, which had led to a 100% return.

It was agreed that work will take place to review the Committee structure, identify best practice and report back to the Committee’s next Strategy meeting.

POLICY PROPOSALS AND REVIEW

Anti-social Behaviour Policy

The Housing & Communities Director spoke to her paper which sought comments and approval for the policy.   

The Committee agreed the proposals contained in the paper.

Legionellosis Policy Statement

The Property Maintenance Director spoke to his paper which sought the Committee’s approval for this policy.  This policy had been endorsed by the Health and Safety Sub-Committee.

The Committee agreed with the recommendations contained in this paper.

Electrical Wire Inspection and Testing Policy & Procedure

The Property Maintenance Director spoke to his paper which sought the Committee’s approval of the draft policy and procedure.

The Committee approved the recommendations contained in this paper.

Asbestos Management Plan

The Property Maintenance Director spoke to his paper which sought the Committee’s approval of the draft policy.  This policy had been endorsed by the Health and Safety Sub-Committee.

The Committee approved the recommendations contained in this paper.

DECISION MAKING PAPERS

Strategic Development Funding Plan (SDFP) Bid: Homologation

The Development Director spoke to his paper which sought retrospective approval for the SDFP which had previously been discussed at the Members’ Day meeting on 8 December, prior to its submission by the 5 January 2010 deadline.

The Committee homologated their approval of the SDFP Bid.

Eviction Approvals 

This paper sought approval for the enforcement of a court decree for the recovery of possession.

The Committee approved the request for the enforcement of a court decree for the recovery of possession.

Rent Proposals: 2010

The Finance and IT Director spoke to his paper which sought approval from the Committee on the level of rents, management fees and service charges to be made by Albyn for the year to 31 March 2011.  Mr Nairn had also circulated a supplementary paper which detailed the inflationary figures for December.  The proposal was for an increase of 1% over inflation, meaning a 3.4% rise.

The Committee approved the proposals for the level of rents, management fees and service charges.

Accreditation Schemes 

The Housing & Communities Director spoke to her paper which advised the Committee about two accreditation processes that Albyn will be undertaking over the next quarter.  The paper asked the Committee to approve the revised Information and Advice Remit.

The Committee approved the recommendations contained in the paper and noted its contents.

INFORMATION PAPERS

Care Commission Inspection Report

The Housing & Communities Director spoke to the report which updated the Committee on the outcome of the Care Commission’s inspection of the Housing Support service and which outlined Albyn’s intended actions to issues raised through the inspection process.  The Chair congratulated the Housing Support staff on the positive report.

The Committee noted the contents of the report.

HEALTH AND SAFETY

Health and Safety Manual Committee Responsibilities

It was explained that this statement formed part of Albyn’s Health and Safety Manual.  It required to be signed by Committee members to formally record their agreement to their assigned responsibilities.

The Statement was agreed and signed by the Committee.

DATE OF NEXT MEETING

·         23 February 2010

COMMITTEE OF MANAGEMENT MEETING: 24 NOVEMBER 2009

COMMITTEE SKILLS AUDIT

Consultant’s Presentation
The consultant was welcomed to the meeting.  He explained that the proposed skills audit would address the subject of governance, which is a key issue for housing associations.  It will comprise a self-assessment questionnaire and the outcomes will be available for discussion at the January Committee meeting.

The consultant was thanked for his presentation.

Committee Members’ Code of Conduct
The Chief Executive explained that the proposed Code of Conduct, which formed part of the governance obligations for Albyn Housing, had been based on the SFHA model code.   By agreeing with the proposal, it would give the Committee a clear framework and by signing a copy of the code their agreement to abide by the contents was assured.

The Committee agreed to adopt the Code of Conduct.

POLICY PROPOSALS AND REVIEW

Policy for Dealing with Breaches of the Committee’s Code of Conduct
The policy had been prepared as part of the new Code of Conduct which the Committee had discussed in the item above. This was agreed as part of the previous discussion regarding the Code of Conduct.

Section 66 of the Housing (Scotland) Act: Disposal of Land or Property
The Finance & IT Director spoke to his report which asked the Committee to review the current policy and procedure to enable the Society to comply with Section 66 of the Housing (Scotland) Act 2001 – disposal of land or property and to approve adoption of the revisions noted.

The Committee approved this policy.

 
Highland Housing Register Allocations Policy: Review
The Housing and Communities Director spoke to her paper which presented proposals for changes to the joint Highland Housing Register Draft Allocations Policy for consultation.  These proposals are subject to further consultation during the next two months.  Six main issues had been identified for change: Care and Support; Local Connection; Poor Housing Condition; Overcrowding; Under-occupation; and Special Lettings Plans.

The Committee discussed each issue and their comments will be fed back into the consultative process.

DECISION MAKING PAPERS

Management Accounts to 30 September 2009
The Finance & IT Director spoke to his paper which presented the management accounts for the six months to 30 September 2009.

The Committee approved the accounts.

Membership Applications
Three applications for membership had been received.  The Committee approved these applications.

Landscaping Programme: Homologation of Chair’s Approval
This report sought homologation of the Chair’s action to approve the additional cost of the landscaping programme at a development in Dingwall.

The Committee homologated the Chair’s approval.

HEALTH AND SAFETY

Verbal Update
The Committee did not have any health and safety issues to note.

Safety Policy Statement
The Corporate Officer explained that this statement formed part of Albyn’s Health and Safety Manual.  The statement required to be signed by both the Chair and Chief Executive and to then be displayed on Albyn’s health and safety notice boards.

The Statement was agreed by the Committee and signed by both Chair and Chief Executive.

DATE OF NEXT MEETING

• 26 January 2010

COMMITTEE OF MANAGEMENT MEETING: 27 OCTOBER 2009

APOLOGIES AND WELCOME

Ms Slimon was welcomed to her first meeting as a Committee member. 
 

POLICY PROPOSALS AND REVIEW

Stage III Adaptations Policy
The Housing and Communities Director’s paper requested approval for the revised Stage III Adaptations Policy.

The Committee approved the proposals. 
 
Rechargeable Repairs Policy
The Housing and Communities Director’s paper reported progress on the application of the new Rechargeable Repairs Policy; sought approval for minor amendments; and asked the Committee to adopt the policy for a further three years. 

It was agreed that the “tidy tenancy” incentive scheme needed to be publicised better in order to ensure more take up.

The Committee approved the proposals and requested a report in a year’s time.
 
Conversion of LIFT Properties to Rent
This paper presented a policy for consideration by the Committee members regarding the conversion of LIFT properties to rent. 

The Committee approved the proposals. 
 


DECISION MAKING PAPERS

Election to Sub-Committees and Outside Bodies
This paper asked the Committee to agree their representation on Albyn’s sub-committees and outside bodies. 

The Committee agreed appropriate membership of the sub-committees and external bodies.

Five Year Financial Performance
The Finance and IT Director’s paper sought approval for the five year financial performance for Albyn from 2004 to 2009. 

The Committee agreed to approve the five year financial performance.
 
 
 
INFORMATION PAPERS

Highland Housing Register/Joint Allocations Policy: Annual Monitoring Report
This paper updated the Committee on the first year of operation of the Highland Housing Register (HHR).  

The Committee noted the report.
 

PRESENTATION: ASSET MANAGEMENT STRATEGY AND HOME ENERGY STRATEGY

The Property Maintenance Director made a presentation regarding the Asset Management Strategy and Home Energy Strategy.

The Committee thanked the Director for his interesting and useful presentation.

HEALTH AND SAFETY

Health & Safety Sub-Committee Meeting: 17 September 2009
The Committee noted the report.
 
Verbal Update
The Committee did not have any health and safety issues to note.
 
 

DATE OF NEXT MEETING

• 24 November 2009 in Invergordon

 
COMMITTEE OF MANAGEMENT MEETING: 9 SEPTEMBER 2009

APOLOGIES

It was noted that 12 nominations had been received for the 12 Committee places available at the Annual General Meeting on 28 September.  This meant that an election will not be required this year.  The 12 include a new Member, Sheena Slimon, and the existing 11 members.

Ms Sheena Slimon is a retired Highland Councillor who stood down in 2007. Ms Slimon was Vice Chair of Housing and Social Work with her responsibility mainly accruing in housing.  Ms Slimon is a welcome new face to the Committee.

It was noted that Mr Bill Shand had tendered his resignation from the Committee.  The Committee thanked Mr Shand for his work for the Committee over the past year.

DECISION MAKING PAPERS

Management Accounts – 30 June 2009
The Committee noted the report and approved the accounts.

Membership Applications and Cancellations
Mr Macaulay spoke to this paper, which updated on the position with regards to Albyn membership.  Two applications for membership were also detailed.

The Committee suggested that new members should be developed as part of succession planning for the Committee.  This will be considered at a later date.

The two membership applications were approved and the cancellations agreed by the Committee. 

Adaptations Funding
Ms Barton spoke to the report which updated the Committee on the funding position for Stage 3 medical adaptations.  The paper also outlined options available for meeting the existing shortfall in funds.

The Committee agreed to additional funding with a review to take place next year.

 
MINUTES OF SUB-COMMITTEE MEETINGS

Health & Safety Sub-Committee Meeting: 16 July 2009
The Committee noted the report.

Performance Sub-Committee Meeting: 18 August 2009
The Committee noted the report.

ANY OTHER COMPETENT BUSINESS

There was no other competent business.

DATES OF FUTURE MEETINGS

• Annual General Meeting: 28 September
• Committee of Management meeting: 27 October

COMMITTEE OF MANAGEMENT MEETING: 30 JUNE 2009

APOLOGIES

The Chair referred to the sad news of the passing of Ms Jane Bryce.  Ms Bryce had been a very valuable member of the Committee and her input and friendship had been much appreciated whilst she was with Albyn. 
 
 
POLICY PROPOSALS AND REVIEW

Asbestos Management Policy
The Property Maintenance Director introduced his paper which sought approval from the Committee of Management for the proposed Asbestos Management Policy.  The policy will be managed through the use of a database which will record all the relevant information and will be used to plan any work that is required.

The use of asbestos was made illegal in the UK by 1999.  The general presumption is that properties built after 1999 are unlikely to contain any asbestos, but the possible existence of asbestos in these properties needs to be investigated prior to any works.  Older buildings will be surveyed for asbestos as a matter of course before work begins.

It was confirmed that some of Albyn’s properties do contain asbestos, such as the old Scottish Homes properties.  Asbestos is relatively harmless as long as it remains undisturbed and it is better to render any asbestos safe, rather than try to remove it.

The Committee approved the Asbestos Management Policy.
 

Insurance Policy and Procedure Review
The Property Maintenance Director introduced his paper which sought approval from the Committee of Management for the revised Insurance Policy and Procedure.  The proposed amendments to the policy were minor changes.

The Committee approved the proposals.
 

Landscaping and Play Areas Procedure Review
The Property Maintenance Director introduced his paper which sought approval from the Committee of Management for the revised Landscaping and Play Areas Procedure.

The Property Maintenance Director confirmed that there were only a handful of play areas within Albyn’s remit.

The Committee requested that a meeting take place with the relevant Highland Council departments and Council members to progress the issue of payment for maintenance of play areas.

The Committee approved the revised procedure.
 
 
DECISION MAKING PAPERS

Statutory Accounts: 31 March 2009
The Finance and IT Director spoke to his paper which requested approval for the Statutory Accounts for the 12 months to 31 March 2009.  He confirmed that the accounts had been audited and approved by the auditors.

The accounts were approved by the Committee.
 

Assessing the Financial Viability of Registered Social Landlords in Scotland
The Finance and IT Director sought approval for the submission of the five year plan to the Scottish Housing Regulator.

The submission of the five year plan was approved.
 

Management Agreements with Albyn Enterprises Limited
Three Committee members declared an interest and excused themselves for this particular item.
 
The Finance and IT Director sought approval for the two Service Level Agreements with Albyn Enterprises Limited for Governance support and the marketing of LIFT.

The Committee agreed the Service Level Agreements, with some minor amendments.
 

Human Resources Computerised Information System
The HR Manager joined the meeting for this item.  Her paper sought approval for the purchase and implementation of a computerised information system for Human Resources.  The HR Manager explained why a computerised system is required to replace the current labour-intensive manual activity. 

In principle, the Committee were in agreement with the proposal, but their formal decision will be deferred until further information is provided regarding this proposal.

Emergency Out of Hours Repair Service
The Property Maintenance Director sought the Committee’s approval to continue with the existing outsourcing arrangements for the out of hours call service for emergency repairs.

The recent resident satisfaction survey had provided information on their views regarding the current outsourcing arrangements and therefore a separate survey was no longer required.  Both tenants and Property Maintenance staff are content with the current system. 

The Committee approved the continued appointment of the current supplier for the provision of the out of hours call service for emergency repairs.
 

Membership Application
The Committee of Management were asked to approve the application for membership received from a tenant in Ullapool.

The Committee approved the application.
 

Loan Portfolio: 31 March 2009
The Finance and IT Director asked the Committee to discuss the loan portfolio and consider any changes to the principles relating to the Society’s interest rate exposure position. 

The Committee agreed the recommendations contained in the paper.

Proposals Received for the Invergordon Door Replacements
The Finance and IT Director sought approval from the Committee to appoint the recommended Constructor and progress the contract.

Seven potential constructors from Albyn’s approved list were approached and four firms accepted the invitation to bid for the work.  Only two tenders were returned by the deadline.  The two organisations were invited for interview and as a result one of them was identified as the preferred bidder.

The Committee approved the appointment of the preferred bidder to be the Constructor and for the proposed contract to progress.
 
 
INFORMATION PAPERS

Chief Executive’s Report
The Chief Executive spoke to his paper which updated on a number of letters that had been received recently from the Scottish Government and the Scottish Housing Regulator.

With regards to the Housing Association Grant (HAG) subsidy target benchmarks, it was noted that the letter reflected the Government’s views that tender prices had reduced.  This means that Albyn will have to submit most projects for more detailed review by the Government.

The Committee noted the report.

 
Confirmation of Rules by the Secretary: 2009
This paper confirmed to the Committee that Rule 70 has been reported and that Rules 65 to 69 have been complied with.  For information, a note of the relevant Rules is below:

Rule 70 Confirmation
As required under Rule 70, the following Rules have been complied with:

Rule 65: Minutes of all meetings of Albyn Housing Society Ltd are kept and approved as accurate at the following meeting. Signed copies of the minutes have been kept since May 2008.

Rule 66: The Seal and Seal Register are kept in the Office Safe. When the seal is used, the deed or document is signed by the Secretary or Member of Committee and recorded in the register. Albyn have not used the seal in the last year.

Rule 67: 
a)  A Register of Members is maintained in accordance with the Rules.
b)  A duplicate listing of the active membership detailing name, address and share number is maintained.
c) No loans have been made by Albyn therefore no register is required.
d) A register of loans and register of charges on property (eg. where security is given) is maintained.

Rule 68: Albyn Housing Society Ltd name is displayed as required by this rule.

Rule 69: All books of account, registers, securities and documents of Albyn Housing Society Ltd are kept at the Registered Office.

The Committee noted the report.
 

Policies and Procedures Review
Mr Macaulay’s paper informed the Committee about the planned review timetable in respect of the Society’s policies and procedures.

ANY OTHER COMPETENT BUSINESS

There was no other competent business.
 

DATE OF NEXT MEETING

The date of the next meeting is the Committee of Management Members’ Day on 14 July 2009.

COMMITTEE OF MANAGEMENT MEETING: 26 MAY 2009

POLICY PROPOSALS AND REVIEW

Involving Customers in Service Delivery
The Housing & Communities Director spoke to her paper which requested approval for the new Strategy for Involving Customers in Service Delivery and for a range of other statements and policies that are directly linked to and support the delivery of it.

The Committee approved the proposals.

DECISION MAKING PAPERS

Management Accounts
The Finance and IT Director spoke to his paper which requested approval for the Management Accounts for the 12 months to 31 March 2009.

The Committee approved the Management Accounts to 31 March 2009.

Annual Performance and Statistical Return (APSR) 2009
The Finance and IT Director spoke to his paper which sought approval for the submission of the APSR for 2009 to the Scottish Housing Regulator.

The Committee approved the submission of the APSR, subject to a few minor amendments.

Draft New Rules
The Chief Executive spoke to his report which presented draft new rules for consideration and approval by the Committee.  Once approved, the timescale was to ensure that these new rules were put to a Special General Meeting for agreement and to then have the new rules in place prior to the Annual General Meeting in August.

The Chief Executive noted that the Committee of Management had previously agreed the proposal to remove specific tenant places from the Committee due to the conflict between tenant places and general places.  There had always been tenant members and he did not anticipate that this situation would change.

The Committee approved the new model rules, subject to one change; limiting the concentration of proxy votes.

Housing Bill
The Chief Executive spoke to his paper which presented the Scottish Government’s draft new Housing Bill for consideration.

The Chief Executive suggested that this document be considered either at the next Committee meeting or at the next members’ only meeting.  This was agreed by the Committee.

Standing Orders
This item was deferred to the June Committee meeting.

Protocol Agreements
The Housing & Communities Director spoke to her paper which informed the Committee of the multi-agency protocols which required signature by the Committee Chair.

The Committee noted the paper.

INFORMATION PAPERS

Chief Executive’s Report
The Chief Executive spoke to his paper which updated on: the recently published Rural Affairs & Environment Committee report; social enterprise, regeneration and related matters; and the proposed review of Albyn’s policies and procedures.

The Committee noted the report.

Resident Satisfaction Survey
The Housing & Communities Director spoke to her report which updated the Committee on the outcomes of Albyn’s most recent resident satisfaction survey.

Albyn compares positively against national averages and the average results of 40 other Scottish housing organisations.  Scores were on average higher in all aspects measured, with the exception of the overall design and layout of the home, where the scores were the same as average.

The increased percentage of people with access to the internet and/or email facilities means that Albyn will continue to explore other ways of communicating with customers.

The Committee noted the report.

MINUTES OF SUB-COMMITTEE MEETINGS

Audit Sub-Committee: 21 March 2009
The Committee noted the minutes.

ANY OTHER COMPETENT BUSINESS

Annual General Meeting: 18 August
The Chief Executive noted that the AGM will take place at the Ben Wyvis Hotel in Strathpeffer.

DATE OF NEXT MEETING

The date of the next meeting is 30 June 2009.