What our tenants say
Delighted New Tenant
"As I am a fairly recent tenant, I can’t thank/praise Albyn Housing enough for all the help I have received i.e. new heating system. Keep up the good work.”
A grateful tenant
One of our tenants has said: Thank you so much for helping us . We had a problem with our drains and within a few hours a very pleasant and helpful gentleman came out and sorted it for us. We really appreciate your kindness and prompt attention."
Praise for recent works
An Invergordon tenant called into the office to tell us how delighted he is with his floor replacement and decorating works!
Appreciation for an Adaptation
A grateful tenant said: "Thank you for helping me with arranging for some grab rails to be put in our bathroom. A very nice joiner who could not have been more pleasant and helpful called out yesterday and installed some rails which are just fantastic."
New Inverarnie Tenants
Some new tenants from Inverarnie have thanked our staff for being so helpful and guiding them through the process. They thought it was great being able to speak to the same friendly person when telephoning.
Praise for electrical contractor
A Nairn tenant told us that one of our electrical contractors had provided an excellent service when his heating went off. The tenant was very impressed with the contractor's speed and efficiency.
Helpful Housing Officer
Two Thurso tenants have been in touch with praise for Emma, one of our Housing Services Officers. One tenant called Emma "great and helpful". Another tenant said that Emma "is doing a wonderful job and goes way beyond the call of duty".
A tenant in Inverness praised the joiner who fixed his fence post, saying that the joiner was "pleasant and polite" and he appreciated the effort put in by the joiner to do the job.
A Kirkhill tenant told us: "I’m emailing you to let you know of the exceptional service we have received from our gardening men...throughout the summer....they were pleasant and very knowledgeable on landscape gardening..."
Delighted with New Home
A tenant from Muir of Ord told us: "We would just like to say thank you very much for this fantastic house!"
Gas installation feedback
One of our tenants wrote to us following the mains gas heating installation at their home and said: "The installation was made with the minimum of disruption to ourselves and in an amazingly short time. The contractors are to be applauded for their work.
Tenant Sustainment Team working in our more remote communities.
Our tenant sustainment team have been working with a new tenant in one of our remote communities. After contacting the Scottish Hydro, secure removal of a pay as you go meter with the replacement of a credit meter was arranged at no cost to the new tenant