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Introduction
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Customer Service Charter
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SHARED OWNERSHIP
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NOMINATION RESALE09 Sep 2010
Families Go Back To School – To Live27 Aug 2010
Affordable Homes for the Heart of The Highlands27 Aug 2010
Albyn backs local scheme to boost IT training20 Aug 2010
Four Hundred Affordable Homes Secured for Highlands18 Aug 2010
Events
Introduction/
About us: corporate information/
Customer Service Charter
Customer Service Charter
last updated
11/11/2009 10:24
Introduction
We believe that our customers are central to our business.
Our customers are people who live in our homes or neighbourhoods or who have applied to live in them.
Our aims
Our main aims are to make sure that:
• all aspects of our everyday business are built around meeting our customers’ needs;
• we provide the highest standards of service possible with the resources available to us;
• everybody can have a say about what we do; and
• we are accountable to people who use our services.
Our standards
We will meet these aims by achieving the following standards:
• We will routinely identify our customers’ needs, and provide services that meet those needs.
• We will regularly ask you for your views on our services.
• We will make it easy for you to give us your comments and complaints.
• We will listen to your feedback, pass it on to the right people, and take it into account when we make decisions.
• Our staff will be polite and treat you with respect. (We expect the same from you.)
• We will keep to all laws and best practices that are relevant to our services.
Our approach and method
We will develop policies and procedures that meet the aims and standards set out above.
We will develop an action plan and service promises to make sure we meet our aims and standards.
We will make sure that all our staff and committee members know their obligations, take responsibility for meeting them, and have the training and resources they need to do so.
Information about our customer service strategy and service promises are available as downloads from the right hand side of this page.
contact us
t 01349 852978
e send email
Downloads
Customer Service Strategy May 2009 (0.23 MB)
Customer Service Promises July 2009 (0.06 MB)
98-100 High Street,
Invergordon, Ross-shire IV18 0DL
tel 01349 852978 | fax 01349 853859 | email office@albynhousing.org.uk
A Scottish Charity: SC027123 | Register of Scottish Landlords: 64 | Register of Friendly Societies: 1776R (S)
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